How to Cancel Frontier Internet Service? (A User-Friendly Guide)

How to Cancel Frontier Internet Service? (A User-Friendly Guide)

Are you considering canceling your Frontier service? Whether you’re dissatisfied with your current provider, moving to a new location, or exploring alternative options, canceling a service can sometimes be a daunting task. Fear not! In this guide, we’ll walk you through the process step by step, answering all your burning questions along the way.

How to Cancel Frontier Internet Service 

How to Cancel Frontier Internet Service 

Canceling this service can be a straightforward process if you follow these steps:

  • Schedule Sufficient Time for the Call: Set aside about 20 minutes for the call to ensure you have enough time to complete the process without feeling rushed.
  • Call Frontier Customer Support: Dial 1-866-786-6693 during their operating hours, typically between 9 AM to 2 PM, Monday to Friday. Alternatively, you can schedule a call using their call scheduler.
  • Request Service Cancellation: Once connected, clearly state that you want to cancel your service. This will likely transfer you to a retention specialist.
  • Stick to Your Decision: Regardless of any offers or promotions presented by the agent, firmly repeat that you’re moving out of the service area and need to schedule a cancellation.
  • Override Scripts with Persistence: If the agent persists in offering upgrades or alternative services, stay firm and insist on canceling. You can use tactics like stating you’re moving to another country to divert them from their script.
  • Set a Specific Cancellation Date: Decide on the date you want your  service to end. Keep in mind that you’ll be billed for the entire final month of service, regardless of your last day of usage.
  • Obtain Confirmation: Request an email receipt or confirmation number from the agent to ensure you have proof of the cancellation request.
  • Arrange Equipment Return: Ask for a UPS prepaid label to return any equipment you’ve rented. This ensures a smooth return process without incurring additional charges.

Following these steps will help you navigate the cancellation process efficiently and effectively, ensuring a hassle-free experience.

Why is Cancelling Frontier so Difficult?

Canceling service can indeed be a challenging task, and there are several reasons behind this:

  • Poor Customer Service Reputation: Frontier consistently ranks poorly in customer service ratings compared to other internet service providers. This can make the  process frustrating, as navigating through their support channels may not always be smooth.
  • Impact of Bankruptcy: Frontier’s bankruptcy proceedings, which began in 2020, have had significant repercussions on the company’s operations. As part of cost-cutting measures, Frontier may prioritize short-term profits over customer satisfaction, leading to reduced investments in network infrastructure and customer service improvements.
  • Limited Network Investments: Over the years, Frontier has been accused of purposefully reducing investments in network upgrades and improvements. This lack of investment can result in subpar service quality and customer experiences, further complicating the cancellation process.
  • Operational Challenges: Frontier’s financial struggles and restructuring efforts may lead to operational challenges, making it difficult for customers to navigate billing issues and cancellation requests. The company’s focus on maximizing revenue amidst financial difficulties can contribute to an arduous cancellation experience for customers.
  • Uncertainty Amidst Restructuring: With Frontier undergoing debt restructuring and potentially selling off network assets, there’s uncertainty surrounding the company’s future direction. Customers may face additional hurdles or complications when dealing with billing and cancellation procedures during this transitional period.

Navigating the process with Frontier requires patience and persistence, given the challenges posed by the company’s financial situation and customer service reputation. By understanding the underlying reasons for the difficulties in service, customers can better prepare themselves and advocate for a smoother cancellation experience.

Reasons to Cancel Frontier Service

Canceling your internet service is a decision that should be made after careful consideration. Whether you’re unhappy with the internet speed, facing billing issues, or simply moving to a new location, understanding your reasons can help streamline this process.

Returning Frontier Equipment

If you’re renting equipment from Frontier, returning it is a crucial step in this  process. Follow these guidelines to ensure a smooth return:

  1. Check for Equipment: Identify all equipment, including routers and modems, that you need to return.
  2. Pack Carefully: Pack the equipment securely to avoid damage during transit. Use the original packaging if available.
  3. Labeling and Documentation: Clearly label the package with your account number and any other required information. Keep a record of the return tracking number.
  4. Shipping the Equipment: Ship the equipment to the designated address provided by Frontier. Consider using a trackable shipping method for added security.

Frequently Asked Questions

How to Cancel Frontier Internet Service (Without Fees)

Canceling service can only be done over the phone, and equipment returns must be coordinated through UPS. You should be aware of potential fees associated with the process.

These include a standard $9.99 disconnect fee, along with early termination fees of up to $400 for customers bound by 1–2 year contracts. Additionally, final bills are not prorated, and cancellation fees are automatically deducted for accounts enrolled in autopay.

Failure to return leased equipment, such as routers or DVRs, within 30 days of cancellation can result in additional fees ranging from $100 to $200 or more.

Are there any cancellation fees with Frontier?

Frontier may charge an early termination fee if you cancel your service before the contract period ends. Review your terms and conditions for specific details.

Can I cancel Frontier service in person?

Frontier exclusively permits cancellations via phone; neither in-store nor online cancellations are accepted. Moreover, final bills are not prorated, necessitating payment for the entire final month, even if you relocate mid-billing cycle. Expect a $9.99 cancellation fee to be included in your final bill from Frontier.

What happens if I don’t return Frontier equipment?

Failure to return leased equipment, such as routers or DVRs, within 30 days of cancellation can result in additional fees ranging from $100 to $200 or more.

Can I transfer my Frontier service to a new address?

Yes, Frontier generally allows the transfer of current services to a new address. Contact customer support to initiate the process and ensure a smooth transition.


Canceling Frontier service doesn’t have to be a headache. Whether you choose the online route or prefer speaking to a customer service representative, understanding the process and potential pitfalls is key. Remember, returning equipment promptly and being aware of any fees will contribute to a seamless cancellation experience.

So, armed with this guide, go ahead and make an informed decision about canceling the service. Whether you’re embracing a new provider or bidding farewell to internet subscriptions altogether, may the process be as smooth as a well-streamed movie night. Happy canceling!

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